Effective date: 29 January 2026
All Actics Fitness Academy purchases are final, and we do not give refunds for any cancellation made by a customer. The only exceptions are a 48-hour change-of-mind window for unused courses and problems caused on our side, set out below. This policy forms part of our Terms and Conditions and does not affect any rights you have under Sri Lankan consumer protection law.
1. When a refund is available
| Situation | Refund |
|---|---|
| Request within 48 hours of purchase, less than 20% of lessons completed, no certificate issued | Full refund of the amount paid |
| Bundle: request within 48 hours, less than 20% of lessons completed across all bundle courses, no certificate issued | Full refund of the bundle price |
| Duplicate or accidental double payment | Full refund of the duplicate amount, at any time |
| Charged but access never activated, and we cannot fix it within 5 business days | Full refund, at any time |
| A serious technical fault on our side prevents you using the course, and we cannot fix it within 14 days | Full or partial refund, depending on how much of the course was usable |
| Pre-ordered course that we do not release by the stated date | Full refund on request |
| We discontinue a course within your 12-month access period | Partial refund for the unused access period, or a replacement course of equal value |
2. When refunds are not available
Except where the law requires otherwise, we do not give refunds for:
- any cancellation by the customer, including cancelled orders, pre-orders, coaching sessions and account closures (see our Cancellation Policy);
- requests made more than 48 hours after purchase;
- courses where 20% or more of the lessons have been completed or a substantial portion of the downloadable resources has been downloaded;
- courses for which a certificate has been issued;
- one course from a bundle, because bundle pricing is discounted as a whole;
- purchases where the account was closed for a breach of our Terms, such as account sharing or copying content; or
- dissatisfaction with results, since we do not guarantee specific physical outcomes (see Terms section 8).
If you cannot continue a course for medical reasons, contact us. We may, at our discretion, extend your access or transfer you to a more suitable course of equal or lower value. These options are not refunds.
3. How to request a refund
- Email acticsfitness@gmail.com with the subject "Refund request".
- Include your full name, the email address on your account, your order number and the course or bundle name.
- Briefly explain which situation in section 1 applies.
We will acknowledge your request within 2 business days and give you a decision within 5 business days.
4. How refunds are paid
Approved refunds are returned to the original payment method through our payment provider. We cannot refund to a different card, bank account or person. Once we process the refund, it usually takes 7 to 14 business days to appear, depending on your bank or card issuer.
We refund the amount you actually paid, after any discount or promotional code. Refunds are made in the original transaction currency. We are not responsible for differences caused by exchange rates or fees charged by your own bank.
5. What happens after a refund
When a refund is processed, your access to the refunded course or bundle ends and any related certificate is revoked. Your account stays open, and your access to other courses you have bought is not affected.
6. Chargebacks
Please contact us before raising a dispute or chargeback with your bank, as we can usually resolve problems faster directly. If a chargeback is raised, access to the related course is suspended while it is investigated. Chargebacks found to be fraudulent may lead to account closure.
7. Contact
Refund questions: acticsfitness@gmail.com or 077 337 9744, [business hours, e.g. Monday to Friday, 9:00 a.m. to 5:00 p.m. Sri Lanka time].