Effective date: 29 January 2026
No refund is given for any cancellation made by a customer. Actics Fitness Academy courses are one-time purchases, not subscriptions, so there are no future charges to stop. This policy explains what happens when you cancel an order, a pre-order, a coaching booking or your account, and what happens if we cancel something. It forms part of our Terms and Conditions.
1. Cancelling an order
Once payment is verified and course access is activated, an order cannot be cancelled or refunded. If your payment is still pending and has not been verified, contact acticsfitness@gmail.com and we will stop the order before it is processed. The only refunds available are those listed in our Refund Policy, such as the 48-hour window for unused courses.
2. Cancelling a pre-order or early-access purchase
Some courses may be sold before their full content is released. A pre-order cancelled by the customer is not refunded. Your purchase stays on your account, and you will get access when the course launches. If we fail to release the course by the stated date, you are entitled to a full refund under our Refund Policy.
3. Coaching sessions and live programs
This section applies if we offer one-to-one coaching, group sessions or other scheduled services. Cancelled sessions are never refunded, but you may reschedule with enough notice.
| When you cancel or reschedule | What happens |
|---|---|
| 24 hours or more before the session | One free reschedule; no refund |
| Less than 24 hours before the session | Session counted as used; no refund |
| No-show without notice | Session counted as used; no refund |
| Coach cancels or reschedules | Your choice of a new time or a full refund of that session |
To reschedule, use the booking link in your confirmation email or contact acticsfitness@gmail.com. Specific coaching packages may have their own terms, which will be shown before purchase.
4. Subscriptions or memberships
If we introduce subscription or membership plans in future, you will be able to cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period and you keep access until then. No refund is given for the current period, and we will not charge you again after you cancel.
5. Closing your account
You can close your account at any time from Account Settings or by emailing acticsfitness@gmail.com from your registered email address.
Closing your account:
- ends access to all courses you have bought, without a refund;
- deletes your progress, workout records and optional body measurements and photographs, as described in our Privacy Policy;
- keeps your certificate verification record active, so certificates you earned can still be verified, unless you ask us to remove it; and
- keeps order and payment records for the period required by law for tax and accounting purposes.
If you only want to stop receiving marketing emails, use the unsubscribe link in any email instead.
6. When Actics cancels
We may need to cancel an order or service in limited cases, such as a pricing error, a suspected fraudulent payment, or a course or session we can no longer provide. Because these cancellations are on our side, the customer no-refund rule does not apply to them.
| What we cancel | What you get |
|---|---|
| An order with an obvious pricing error, before access starts | Full refund, with the option to reorder at the correct price |
| A pre-ordered course we will not release | Full refund |
| A course discontinued within your 12-month access period | At least 30 days' notice, plus a partial refund or a replacement course of equal value |
| A scheduled coaching or live session | Your choice of a new time or a full refund of that session |
| An account closed for breach of our Terms | No refund, except where required by law |
7. Contact
Cancellation questions: acticsfitness@gmail.com or 077 337 9744. Please include your full name, registered email address and order number so we can help quickly.